Session Catalog

Using Jamf and our own product Workato, we have automated several uses cases.

A couple examples:

1) Security issue on laptop -> auto shut down
We leverage the SOAR framework, and based on Jamf and other security specific logs, can lock a laptop, quarantine a machine and remove a machine from the network without the need of any BT Resources to take these actions. It is 100% automated.

2) Onboarding/Off-boarding is completely automated and zero touch -> provisioning and locking the machine
Automated Offboarding + Device Lock
Pain points:
- Whenever we need to conduct offboarding, we send an email to the IT team and wait for them to confirm whether the access has been revoked or not.
- Long turnaround
- Instances where employee still had access to accounts post-termination date
- At times it has been requested by departments to keep the account active before data backup can be completed
Solutions:
- HR raises a ticket to the IT team through firefighter which will reflect in Snowflake (Auto-create deprovisioning)
- Through Snowflake, we will deactivate network connectivity same day (i.e. quarantine the system same day)
- Through Snowflake we will raise a request for Jamf data wipe (i.e. wipe data once data backup process completed)

3) Zero Touch Experience: Shipping and Collecting Laptops — Automated through 3rd party then auto-provisioned via Jamf.
Our onboarding is fully automated right from the time an offer is rolled out to a candidate to the time the candidate receives a laptop.

4) Jamf + Atlassian Insights powered by Workato Orchestration Engine: We leverage the Atlassian Jira Service Management Tool for ticketing and have piped all the Jamf laptop data along with HRIS data into Atlassian Jira Insights Master Database, where all the data about the employee (location, manager, department, laptop specifics) is visible at the ticket level, with the goal of reducing both context switching and the time it takes to close IT hardware and software tickets.